mata22 Terms of Use
We at mata22 operate a platform where users access sportsbook markets, live-dealer tables, slot games, and esports coverage. Our terms set out the conditions under which we provide these services and your rights and responsibilities as a user. By registering on mata22, you acknowledge that you have read, understood, and agree to these terms in their entirety.
Our platform is available only where local law permits. We do not explicitly list which jurisdictions allow our services—that determination rests with you. You are responsible for confirming that your jurisdiction permits access to and use of mata22 before opening an account or depositing funds. If your local laws prohibit online gaming or sportsbook engagement, you should not access mata22.
This document outlines account creation, deposit and withdrawal policies, bonus terms, dispute resolution, and our commitment to data security. We encourage you to review these terms periodically, as we may update them. Continued use of mata22 after changes are posted constitutes your acceptance of the revised terms.
Account Creation and User Eligibility on mata22
When you register on mata22, you provide your email address, create a password, and supply basic personal information. We require accurate details—full name, date of birth, and residential address. You confirm that the information you provide is truthful and that you have the legal right to open an account under the laws of your jurisdiction.
We do not set a minimum age requirement in our terms—that is governed by your local jurisdiction. You are responsible for confirming that you meet the eligibility criteria set by your own jurisdiction's law. We will not process deposits or withdrawals from accounts we have reasonable cause to believe belong to ineligible users. If we discover that an account was opened in violation of local law, we may suspend it and initiate refund procedures for any outstanding balance.
Know-Your-Customer (KYC) Verification on mata22
Before your first withdrawal, we require identity verification. You upload a scan of your KTP, passport, driving licence, or equivalent government-issued ID. We also request proof of address—a utility bill, bank statement, or government document dated within the last three months. This KYC process is mandatory under anti-money-laundering regulations and is not optional.
Our verification team reviews your documents using automated systems supplemented by manual review when needed. Verification typically completes within one working day. If your documents are rejected, we notify you of the reason and offer a chance to resubmit. Once verified, your account remains verified unless you update personal details or we detect suspicious activity requiring re-verification.
Deposits, Withdrawals, and Payment Terms on mata22
We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers using mobile banking, local payment, online payment, or e-wallet. Deposits are processed without fees—the amount you transfer is the amount credited to your mata22 account. Funds typically arrive within minutes for e-wallets and mobile banking, or within one to two working days for bank transfers.
Withdrawals are processed to the same payment method you used for deposit. We do not charge withdrawal fees. However, we retain the right to review each withdrawal request for fraud indicators, account irregularities, or compliance concerns. This review window typically lasts 24 to 48 working hours. Once approved, your withdrawal moves to your payment provider—settlement times depend on their systems, not ours.
Withdrawal Restrictions and Reversals
We may refuse or delay a withdrawal if we reasonably suspect fraud, money laundering, or breach of these terms. If we deny a withdrawal, we explain our reason and offer an appeal process. You may request that we reconsider our decision within 14 days of the denial notice. We will review your appeal and respond within a further 5 working days.
If a withdrawal is processed and later reversed by your payment provider (for example, due to an invalid account number or account holder mismatch), we credit the amount back to your mata22 balance. You may then attempt a new withdrawal or request that we investigate the cause of the reversal with your payment provider.
Bonus Terms and Game Play on mata22
We at mata22 occasionally offer welcome bonuses or promotional credits. Any bonus we advertise comes with specific terms—minimum deposit amount, wagering requirements, game restrictions, and expiry date. You must meet all stated conditions before bonus funds become withdrawable. If you do not meet the conditions within the specified timeframe, the bonus expires and is forfeited.
We reserve the right to withhold winnings or void a bonus if we detect bonus abuse—for example, placing bets designed to satisfy wagering requirements with minimal risk, or combining a bonus with another promotion in a way that violates our terms. Each game on mata22 (Liga 1 markets, Piala Indonesia fixtures, live-dealer tables, slots, Free Fire World Series coverage) carries its own rules, which we display before you engage.
User Conduct and Account Suspension
We at mata22 reserve the right to suspend or close your account if you breach these terms. Breaches include: providing false identity information, using mata22 from a prohibited jurisdiction, attempting to manipulate odds or game outcomes, harassing our staff, or engaging in money laundering or fraud.
If we suspend your account, we freeze your balance pending investigation. If we determine no breach occurred, we reinstate your account and your balance. If we confirm a breach, we may forfeit bonus funds and apply your remaining balance to offset any damages or regulatory fines we incur.
Dispute Resolution on mata22
If you dispute an outcome, a missing withdrawal, or a bonus denial, you can contact our support team via the mata22 website. Provide your account number, a description of the dispute, and any supporting documentation. Our team investigates and responds within 5 working days. If you remain unsatisfied, you may request escalation to our senior management team. We do not currently offer external arbitration, though we comply with all applicable regulatory dispute procedures in jurisdictions where we operate.
Data Protection and Privacy on mata22
We collect personal data—name, date of birth, address, email, phone, payment details—to operate mata22, verify your identity, process deposits and withdrawals, and comply with anti-money-laundering law. We store this data securely using encryption and access controls. We do not sell your data to third parties. We share data only with payment processors, KYC providers, and law enforcement when legally required.
Our full privacy policy is available on the mata22 website and explains data retention, your rights, and how you can request access to or deletion of your data. We encrypt all connections to mata22 using SSL/TLS technology, and we log all account activity for security and audit purposes.
Jurisdiction and Governing Law
mata22 operates under the laws applicable to the jurisdictions where our services are available. These terms are governed by those applicable laws. By using mata22, you agree to submit to the jurisdiction of courts in any jurisdiction where we operate and where a dispute arises.
We at mata22 do not operate in jurisdictions where online gaming is prohibited by law. If you access mata22 from a prohibited jurisdiction, you do so at your own risk and without our consent. We are not liable for any consequences of your access from a restricted location.
Compliance and Jurisdiction Notice
mata22 services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. It is your sole responsibility to verify that access and use of mata22 comply with the laws of your jurisdiction before you register or deposit.
If you have questions about whether mata22 services are legal in your jurisdiction, contact our support team or consult your local regulatory authority or legal counsel. We do not provide legal advice, and we will not answer questions about the legal status of online gaming in your specific location.
Amendments to These Terms
We may amend these terms at any time. We will post the revised terms on the mata22 website with an updated effective date. Continued use of mata22 after the effective date constitutes your acceptance of the revised terms. If you do not agree with changes, you may close your account and request a withdrawal of your balance.
Contact Us Regarding These Terms
If you have questions about mata22 terms, your account, deposits, withdrawals, or any other matter related to our service, please contact our support team through the mata22 website. We respond to enquiries within 2 working days during normal business hours. For urgent matters, flag your message as high priority, and we will prioritize your response accordingly.
Service availability
mata22 services are offered only where local law permits. We do not name specific jurisdictions as legal or illegal—that determination is made by the laws of each country and region. When you register on mata22, you represent that your jurisdiction allows access to online gaming and sportsbook platforms. We do not explicitly list permitted or prohibited jurisdictions, as laws change frequently and vary by region, city, and specific game type. It is your responsibility to confirm with your local authorities or legal counsel whether mata22 services are accessible in your location. If you live in or are a national of a jurisdiction where online gaming is prohibited, you should not attempt to access or use mata22. We reserve the right to deny service to users in jurisdictions we believe have prohibited online gaming. If we become aware that you are accessing mata22 from a prohibited jurisdiction, we may suspend your account and initiate refund procedures for any remaining balance. This is not a limitation on your rights but a necessity for our compliance with the laws of jurisdictions where we operate. We encourage all users to check the regulatory status of online gaming in their jurisdiction before opening an account. If you are uncertain, we recommend consulting a local lawyer or contacting your jurisdiction's gaming regulator for guidance.
Account eligibility
Eligibility to use mata22 is determined by the laws of your jurisdiction. We at mata22 do not set a universal minimum age or eligibility threshold in these terms—instead, you must meet the eligibility requirements established by your local law. Many jurisdictions set a minimum age for online gaming; others impose citizenship, residency, or financial eligibility requirements. By opening an account on mata22, you represent and warrant that you meet all eligibility criteria under the applicable law of your jurisdiction. You further represent that you are not prohibited from using online platforms by any court order, regulatory action, or legal restriction in your jurisdiction. We do not verify eligibility in real time using external databases; instead, we rely on the accuracy of the information you provide during registration and KYC verification. If you provide false information about your age or eligibility, or if we later discover that you do not meet the eligibility requirements of your jurisdiction, we may close your account, void all transactions, and forfeit any balance. You agree that we are not liable for any consequences of your use of mata22 if you were ineligible at the time you opened your account. If your jurisdiction requires that users meet ongoing eligibility criteria—for example, maintaining residency or reconfirming age annually—you are responsible for complying with those requirements. We may request re-verification of your eligibility at any time, and failure to comply with re-verification requests may result in account suspension or closure.
Local-law responsibility
You are solely responsible for ensuring that your access to and use of mata22 comply with the laws of your jurisdiction. We at mata22 do not monitor whether you are accessing our services from a jurisdiction that permits online gaming, nor do we verify that you meet the eligibility criteria set by your local law. The burden of compliance rests entirely with you. Before registering, depositing, or placing any bet or game on mata22, you should confirm with your local regulatory body, a licensed lawyer, or other qualified legal counsel that online gaming is permitted in your jurisdiction and that you personally meet all applicable eligibility requirements. Laws governing online gaming vary widely and change frequently. What is legal in one jurisdiction may be prohibited in another. What is legal this year may become prohibited next year as laws evolve. mata22 does not take responsibility for changes in local law or for your failure to remain compliant with the laws of your jurisdiction as they change. If you access mata22 from a jurisdiction where online gaming is prohibited, or if you do not meet the eligibility criteria set by your jurisdiction, you do so entirely at your own risk and without our consent or knowledge. We will not be liable for any legal consequences you face as a result of non-compliant access. If you are unsure about the legal status of online gaming in your location, we recommend you do not register or deposit until you have confirmed compliance with a qualified legal professional.
Data and privacy scope
mata22 collects personal data during registration and KYC verification to operate our platform and comply with anti-money-laundering and know-your-customer regulations. The data we collect includes your name, date of birth, residential address, email address, phone number, national ID number, and payment details (bank account or e-wallet information). We also collect behavioral data—your login history, games played, bets placed, withdrawal requests—to detect fraud, monitor for suspicious activity, and maintain account security. Our full privacy policy is available on the mata22 website and explains in detail what data we collect, how we use it, how long we retain it, and your rights under applicable data protection laws. When you provide KYC documents (ID scans, address proofs), we store these securely and do not share them with third parties except as required by law. We use encryption and access controls to protect all personal data. We may disclose data to payment processors (banks, e-wallet providers) to facilitate deposits and withdrawals, to KYC verification providers to confirm your identity, and to law enforcement or regulators when legally required. We do not sell your data to marketing companies or third-party advertisers. We retain your data for as long as your account remains active, plus a period of time required by anti-money-laundering regulations (typically 5–7 years after account closure). You have the right to request access to your personal data, to request correction of inaccurate data, and to request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team via the mata22 website and specify your request clearly.
Contact for legal inquiries
If you have legal questions about mata22, our terms, privacy policy, data practices, or your rights and obligations as a user, you can contact our compliance and legal team through the mata22 website contact form. When you submit a legal enquiry, please provide your account number, a clear description of your question or concern, and any supporting documentation. Our legal team responds to enquiries within 5 working days during normal business hours. If your enquiry involves a dispute about an account decision, balance calculation, bonus denial, or withdrawal delay, our legal team will investigate and provide a detailed response explaining our position and any remedies available to you. We do not provide general legal advice about the laws of your jurisdiction—for that, you should consult a qualified lawyer in your jurisdiction. However, we will explain how our terms and policies apply to your specific situation. If you wish to pursue a formal dispute or legal action against mata22, you may initiate contact through our legal team, and we will guide you through any applicable dispute resolution procedures. mata22 operates under the laws of the jurisdictions where we are licensed to provide services. Legal proceedings must be brought in courts of competent jurisdiction in one of those jurisdictions or as otherwise required by applicable law. We encourage you to attempt to resolve disputes through our internal process before pursuing external legal action.